Key Account Manager (m/f/d)

You own the rollout of Charly at new municipalities and districts, from kick-off to stable live operation, and keep the timeline and everyone's expectations aligned.

You steer the integration together with the administration, IT departments and municipal IT service providers: telephony, call forwarding, responsibilities, knowledge base and connections to existing systems.

You look after a portfolio of existing customers as their dedicated contact at leadership level, from heads of department to mayors, and run regular reviews with metrics from the dashboard.

You systematically collect feedback from municipalities, spot patterns across customers and turn them into prioritised requirements for product and engineering.

You coordinate pilots of new features with selected customers and bring the results back to the team.

You spot expansion potential (more departments, chat, Schreibtisch, neighbouring municipalities) and develop it together with sales.

You build the processes and playbooks that make our integrations repeatable and faster.

Several years of experience in key account management, implementation, customer success or project management, ideally at a software company with complex rollouts.

You have led rollout projects with multiple stakeholders and keep the overview when the administration, IT service providers and our engineering are at the table at the same time.

Technical understanding: you talk to IT leads as an equal about telephony, interfaces and data protection, and you want to understand how an AI agent works under the hood.

You translate customer needs into clear requirements and can tell a one-off request from a real product need.

Native-level German, good English.

You present confidently to leadership, write clearly and listen well.

You enjoy working in a startup: lots of ownership, little process, fast decisions.

Nice-to-have: experience with or in public administration, knowledge of municipal IT landscapes or specialist software, basic SQL.

Competitive salary.

A direct line to the founders and real influence on the product roadmap.

Visible impact: every day you see citizens get their answers faster.

A beautiful, central office right at Rosenthaler Platz.

28 days of vacation per year.